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Interesting post, Dipak. Just wondering how you are defining "empathy" and whether it's just a fancy word for "know your target audience?" -- whether that be external clients and customers or internal teams?

Interestingly, I did the Gallup StrengthsFinder some time back and empathy came up as one of my lowest strengths. In some ways I'm not surprised by that and in others I am. Then again, I'm wondering just how "empathetic" some of the most influential creatives really are...and whether having low levels of empathy is actually a good thing in seeing what can be done, not restricted by other's hangups?

Fascinating topic...we should debate this more when I'm in the Bay Area. Love the design of the site, by the way:-)

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